How can I cancel my membership?
If you are not completely satisfied with your membership, you can cancel at any time in the following ways:
- With Cleo our Virtual Assistant available 24/7: click on the chat bubble available on your screen to start the conversation. The following information will be required to cancel your membership: your member number (which can be found on any email you have received from firstname.lastname@example.org) or address email, your last name and postal code.
- Through the website, simply log into your account and update your membership details on the Profile page.
- By writing Customer Service through the contact form.
- By filling out and mailing us the cancellation form.